At Golden Axis Consulting, we value fairness and transparency in every interaction. Our goal is to ensure you feel confident and secure in your decision to work with us. Please read this Refund Policy carefully to understand your rights and responsibilities when engaging our services.
 

1. Nature of the Service

Golden Axis Consulting provides a digital, live service in the form of a one-on-one private investment consulting session. This session is conducted virtually and lasts approximately one hour. The session is delivered personally, based on your individual needs and preferences.
 

2. 14-Day Refund Policy

You are entitled to request a full refund within 14 days of purchase, provided the session has not been scheduled or conducted. This window offers you peace of mind and the opportunity to consider whether our service aligns with your goals.
 

3. Session Completion and Refund Eligibility

Once a session has taken place—either in part or in full—it is considered delivered, and the service is non-refundable. As this is a personalized digital product, once the time, insights, and materials have been shared, refunds cannot be issued.
 

4. Session Extensions and Add-Ons

During your session, you may choose to extend the consultation beyond the standard 1-hour duration. Any such extension will be billed separately, often at a reduced hourly rate as a courtesy to active clients. These optional add-ons are also non-refundable once rendered.
 

5. Refund Process

To request a refund, please email us at [Your Email Address] with your order number and reason for the request. If eligible, we will initiate the refund through CopeCart, our secure payment processor. Refunds may take several business days to reflect depending on your financial institution.
 

6. Exceptions and Disputes

We encourage open and respectful communication. If you feel that your situation warrants a special review, we are open to hearing from you. However, we reserve the right to deny refund requests outside of the defined policy.
 

By purchasing our service, you acknowledge and agree to this Refund Policy. We are here to support you and make this process as smooth and transparent as possible.